Privacy policy

This policy explains what personal data I collect when you visit this website, contact me, book a call or work with me, and how I handle it. I follow the Swiss Federal Act on Data Protection (FADP) and, where it applies to you, the EU General Data Protection Regulation (GDPR).

1. Who is responsible

2. When you visit this website

This website uses no cookies, no analytics and no tracking.

When you open a page, the hosting provider (Netlify, Inc., USA) automatically records technical data in its server logs, such as your IP address, the date and time, the page you visited and your browser. This is needed to deliver the website and keep it secure. These logs are kept only for a short time.

The fonts of this website are loaded from Google Fonts (Google LLC, USA). To do this, your browser connects to Google's servers, which can see your IP address.

3. When you write to me through the form

If you use the form for companies, I receive your name, company, email, team size and message. I use them only to reply to you and to prepare a possible workshop. The form is processed by the hosting provider (Netlify) and reaches me by email.

4. When you book a discovery call

Calls are booked through Calendly (Calendly LLC, USA), which asks for your name, email and the answers you choose to give. Calls take place on Zoom (Zoom Communications, Inc., USA). I use this data to organise and hold the call.

5. When you work with me

If you join one of my coaching programs, I process:

• your contact details (name, email, phone, country and time zone);
• health-related information you choose to share in the intake form, only with your explicit consent and only where it matters for your safety in coaching;
• my session notes, so each session builds on the last one;
• the messages we exchange between sessions by WhatsApp (WhatsApp Ireland Ltd. / Meta) or email (Google Gmail);
• payment information: payments are processed directly by Stripe, and I never see or store your full card details.

Client records are stored in secure cloud storage (Apple iCloud). Everything you share in sessions is confidential, as described in the Coaching Agreement.

6. Links to YouTube and Instagram

This website only links to my YouTube and Instagram pages; it does not embed them. No data is sent to these platforms unless you click a link. Once you are there, their own privacy policies apply.

7. Service providers and data abroad

The providers named above help me run my business and only process data on my behalf. Some of them process data outside Switzerland, mainly in the USA and the EU. Where a country does not offer an adequate level of data protection, I rely on recognised safeguards, such as the Swiss-US Data Privacy Framework or Standard Contractual Clauses.

I never sell or rent your data, and I never share it for marketing.

8. How long I keep your data

• Messages from the form and call bookings: as long as needed to answer you, and at most two years if we do not work together.
• Client data: for the duration of our coaching relationship, then as long as required by law. For example, invoices and accounting records are kept for 10 years under Swiss law.

You can ask me to delete your data earlier, unless the law requires me to keep it.

9. Your rights

You can ask me for access to your data, correct it, delete it, receive a copy, object to its processing or withdraw your consent at any time. Just write to paula.alonso.maside@gmail.com.

If you believe your data is not being handled correctly, you can contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you live in the EU, the data protection authority in your country.

10. Changes

I may update this policy when my website or my tools change. The current version is always on this page.

Last updated: November 2026